I'VE PLACED AN ORDER, HOW LONG UNTIL IT IS DISPATCHED?
Dispatch time is our processing time and does not include the time for shipping with each courier. All phone cases, prints and frames are made to order and our lead time before dispatch is 2-5 working days. This is likely to increase during busy periods such as Black Friday, Christmas and seasonal sales.
FAQ
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All our prints are made to order which means once your order has been placed, the information is automatically sent and processed with our printing team. Unfortunately we are unable to cancel any orders once they have come through to our side.
CAN I TRACK MY ORDER?
Yes! We ship worldwide using a variety of tracked services. Confirmation emails and texts are sent out automatically however these often land in spam folders. Once your parcel has been dispatched you will receive a secondary email which includes your tracking link.
If you do not add an email at checkout, these will not be sent. If you have any issues with locating your tracking details, please email us on hello@droptheplanets.com and we will be more than happy to help.
CAN I TRACK MY ORDER?
Yes! We ship worldwide using a variety of tracked services. Confirmation emails and texts are sent out automatically however these often land in spam folders. Once your parcel has been dispatched you will receive a secondary email which includes your tracking link.
If you do not add an email at checkout, these will not be sent. If you have any issues with locating your tracking details, please email us on hello@droptheplanets.com and we will be more than happy to help.
WHAT ARE YOUR PRINT SIZINGS?
A3 (29.7cm x 42.0cm)
A2 (42cm x 59.4cm)
A1 (59cm x 84.1cm)
DO YOU OFFER CUSTOM COLOURED PRINTS?
Yes! We offer custom coloured prints free of charge. Please send a message using our live chat for further info.
I WANT A CUSTOM SIZE PRINT
If you have a frame already and would like us to resize a print for you, please email hello@droptheplanets.com